Sometimes users call technical support if they need assistance in installing BQE products or getting a product up and running for their company. Some callers have extensive IT background or are IT personnel themselves, and they tend to look for explanations not found in the user documentation.
Here is what is covered for all versions of BillQuick under free and paid support plans:
| Free Tech Support | Paid Tech Support |
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Guided installation on the local system, which includes the initial setup of the company database. |
Other installation scenarios not described in the BillQuick Getting Started Guide.
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The same concept applies to BillQuick add-ons (Agent, Outlook Add-in, HR) and Web Suite.