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Missing buttons on Web Suite login page

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When a user attempts to log in to Web Suite, the login page buttons or text boxes are missing.

This problem is commonly found in Windows 2003 Server environment. The most common reason for this is that the ASP.NET components are not properly registered on your web server. 

You can correct this problem by running the command given below on your web server. Run it from the command line:

C:\Windows\microsoft.NET\Framework\ v4.030319\aspnet_regiis.exe –i

where C is the drive letter of your operating system. 

Next make sure that you have enabled ASP pages extension by following these steps: 

  1. In the left pane of the IIS Manager MMC, expand the node for the web server on which you want to enable ASP pages extension and click Web Service Extensions.
  2. In the right pane, you will see a list of web service extensions and the status (Prohibited or Allowed) for each.
  3. You can right-click on the Active Server pages extension name and select Allow to enable it individually.