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Web Suite page displays labels with missing text fields

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When a user browses to the default page for Web Suite, the page displays only labels with no text field to enter User ID and Password.

This problem is commonly found when running in a Windows Server 2003 environment. The reason is that ASP.NET components are not properly registered on your web server. You can correct this problem by running the command given below on your web server. Run it from the command line:

x:\ Windows\microsoft.NET\Framework\v4.030319\aspnet_regiis.exe -i

where x is the drive letter.

Next, make sure that you have enabled ASP.NET extension on your IIS server. Below are the steps to enable ASP.Net extension: 

  1. In the left pane of the IIS Manager MMC, expand the node for the web server on which you want to enable ASP pages extension and click Web Service Extensions.
  2. In the right pane, you will see a list of web service extensions and the status (Prohibited or Allowed) for each.
  3. You can right-click on the Active Server pages extension name and select Allow to enable it individually.
  4. For Web Suite to work properly, make sure that the mapping between the file name extension (.aspx) and the program or interpreter that processes aspx files is set correctly.

Note: If ASP.NET is not listed under Web Service Extensions, you may need to register it with IIS. For more information about registering ASP.NET extensions with IIS, check http://go.microsoft.com/fwlink/?LinkID=86942.