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Error upon opening BillQuick or creating a standard database

  • Updated
 
User receives an error message upon opening BillQuick or when creating a standard database.

BillQuick is unable to communicate with the database due to one or more of the following:
  1. The computer user account does not have sufficient security rights to the folder in which the database is located (see Solution 1)
  2. The folder or the database itself is checked as “Read-only” (see Solution 2)
  3. The database has been automatically blocked by your computer's security settings (see Solution 3).

Solution 1: You will need to log into a computer on your network as an Administrator to edit user security rights.

  1. Using Windows Explorer, navigate to the folder in which your database is located, right-click on it and select Properties.
  2. Go to the Security tab. Select the User Account you were logged in with and check the box “Full Control”.
  3. Click Apply to make the change and OK to close.
 
Solution 2: Using Windows Explorer, navigate to the folder in which your database is located, right-click on it and select Properties.
  1. Un-check the Read-only checkbox and click Apply. 
  2. If prompted, select “Apply changes to this folder, subfolders and files” and click OK.
  3. Click OK to close.
Solution 3: Using Windows Explorer, navigate to the folder in which your database in located, right-click on it and select Properties.
  1. If you have the option available, click “Unblock”.
  2. Click Apply to make the change and then OK to close.

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