User is not able to connect Crystal Reports to the BQE application database.
The user's database name might have a period in it and although our BQE application connects to it, Crystal Reports does not.
This issue is resolved by not having a period (.) in your SQL database name. Remove the period and it works fine.
Note: This applies to all BQE software products: BillQuick, Web Suite, ArchiOffice and EngineerOffice.