BQE Knowledgebase



Error on syncing ArchiOffice with QuickBooks: could not open SyncHelperApp

Problem: User gets an error message when trying to access Integration Settings or Smart-Match feature for syncing ArchiOffice data with QuickBooks:

ao qb sync pdf message.png

Cause:
 The problem is due to the Java Web Start application failing to launch and start the sync process. This can be because of any technical glitch or improper association of the JNLP web start file with Java.

Solution: To fix this problem, you need to reset the association between JNLP web start file and Java. This process is operating system specific; therefore, follow the steps specific to your system as per this article below:

https://blackboard.secure.force.com/btbb_exportarticlepdf?id=kA770000000CbF5CAK


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Article Details

Last Updated
16th of February, 2017

Product
ArchiOffice, EngineerOffice

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