BQE Knowledgebase



Application is unable to validate your subscription

Problem: User gets a message on opening Web Suite:

Application is unable to validate your subscription. Application will attempt the validation for a few more days. Subscription validation is required to use this product.

web suite valid error.png

Cause: The Web Suite application might be installed on a system where the anti-virus or other security software is blocking the application from license validation check at the folder or file level.  

Solution: To fix this issue:

  1. Please make sure your system is connected to the Internet.
  2. To rule-out the possibility of your security or anti-virus software blocking the validation process, please consult your IT support to ensure that access is allowed to TCP port 80 and the following URLs:
http://userservice.bqesoftware.net/
http://validate.bqe.com
http://validate.bqe.com/Subscription/

As in case of Sophos anti-virus software, you have to apply a folder exclusion was applied at the installation folder level (i.e., C:\Program Files (x86)\WebSuite 20XX). This exclusion includes all the subfolders under the said main folder.

Note: For more, check out Sophos Antivirus: How to Exclude items from scanning.



Related Articles

Attachments

No attachments were found.

Visitor Comments

Article Details

Last Updated
30th of December, 2016

Product
ArchiOffice, Web Suite

Would you like to...

Print this page  Print this page

Email this page  Email this page

Post a comment  Post a comment

 Subscribe me

Subscribe me  Add to favorites

Remove Highlighting Remove Highlighting

Edit this Article

Quick Edit

Export to PDF


User Opinions

100% thumbs up 0% thumbs down (1 vote)

How would you rate this answer?




Thank you for rating this answer.

Continue