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Unable to connect to database server

Problem: ArchiOffice/EngineerOffice/Web Suite is not connecting to the database server. It displays an error:

Arithmetic Operation resulted in an overflow.

Cause: This error occurs because of WebCompanion of Lavasoft, a browser add-on used for web protection.

Solution: You have two options to resolve this issue:

1. Turn off Lavasoft WebCompanion according to their guidelines: http://www.lavasoft.com/support/supportcenter/manuals/webcompanion/Ad-Aware%20Web%20Companion%20manual.pdf

or

2. Stop the service LavasoftTcpService from Services.msc or by uninstalling the add-on from your Control Panel > Programs and Features.


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Article Details

Last Updated
4th of October, 2016

Product
ArchiOffice, EngineerOffice, Web Suite

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