Problem: How does a user fix a previous Java installation for ArchiOffice/EngineerOffice to work properly?
Solution: ArchiOffice/EngineerOffice users need Java for the proper functioning of the document management and data sync features. You should be using the most current version of Java available at any given time.
Next, follow these steps to fix your Java installation:
Java Installation and Setup:
1. Completely uninstall all the versions of Java on your computer. Under Control Panel > Programs & Features, after the list populates, select each Java version and uninstall it.
2. Remove any leftover files and folders after uninstalling Java (PC only).
3. On the Control Panel > Java > Advanced tab, in the “Mixed Code” section, select the Disabled option to eliminate unneeded warning messages.
Note: If your website is just an IP address, you will need to prefix the address with the standard “http://” text (e.g., http://192.168.1.100).
1. In System Preferences > Java, perform the same steps as for the PC.
2. Configure Safari.
a) Open and log in to ArchiOffice.
b) Go to Safari Preferences > Security tab.
d) Ensure the “Block pop-up windows” check box is NOT selected.
e) Ensure the “Allow Plug-ins” check box is selected.
f) Click the “Plug-in Settings…” button.
g) Click Java on the left to select it.
h) Select the address for your ArchiOffice website on the right panel.
i) Then select On from the drop-down and deselect the “Run in Safe Mode” option. (Hold down the Option key on your keyboard and click on the drop-down.)
j) You are allowing the ArchiOffice web site to use the Java plug-in with these settings. Confirm this action when prompted.