BQE Knowledgebase

Missing CRW32.EXE file

Problem: On clicking "Design/Edit Reports, Invoices" under the Reports menu, user gets the message:

"The following file is missing ... CRW32.EXE".

Solution: CRW32.EXE is the executable for Crystal Reports, a popular report designing software. All the BillQuick reports and invoice templates are designed using Crystal Reports. To print, preview, filter, email or export reports and invoices, Crystal Reports is NOT required. However, to modify a report or invoice template or to create new ones, Crystal Reports is required and sold separately.

Crystal Reports version 9.0 (recommended) or higher is required for designing new reports and invoices for BillQuick.

If you have installed Crystal Reports and still receive the above mentioned message (CRW32.exe is missing), then make sure that the location of the Report Designer in your User Preferences screen is specified correctly.

From the Settings menu in BillQuick, select User Preferences-Folders and specify the correct location of your Report Designer.

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Last Updated
27th of September, 2013


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